Q: Is there a fail-safe way for me not to over-charge my scooter?
A: You cannot overcharge Unagi scooters; the charger turns off when it reaches full capacity!
Q: How long do the tyres last?
A: Your tires should last for at least a year of reasonable use, which is about 650-950km.
Q: Can I park my scooter outside in the rain?
A: While the scooter is indeed splash-proof* we don't recommend parking it outside in the rain! To prolong the life of your scooter, store or park it in a safe place away from long exposure to the elements. Keep it safe and dry!
*Protection against splashing water. Not protected from long-term exposure to the elements, including rain.
Q: How Do I maximise the battery life of my scooter?
A: Under optimal riding conditions - riding at a steady speed (no braking or accelerating) on a flat surface with a
70kg rider, our scooters consistently deliver 20 to 25 miles per charge. The best way to extend your battery life is to minimize heavy braking and acceleration. Plan ahead, and be aware of your riding environment. Slow down early by easing off the throttle, rather than hitting the brakes late, and accelerate gently rather than jamming on the power all the way.
To increase the longevity of the battery, keep your scooter’s lithium battery at a 40% charge state, minimum. It’s best to fully charge the battery before using your scooter again and it can be harmful to fully discharge lithium-ion batteries prior to storing them. We recommend storing your scooter, for the longevity of the lithium battery at around 61 degrees C and at a 40% charge level.
Q: Can I ride on wet roads?
A: Unagi scooters have an IP-54 rating which makes it splash-proof*. You won’t have issues riding on damp
streets, but we strongly discourage riding in the rain and through puddles for safety reasons because it can be
difficult to tell how deep the puddle is. An unexpectedly large pothole hidden by a puddle can cause accidents. Consistently exposing your scooter to water by riding through numerous puddles and in the rain is beyond the
protection of our IP54 rating and is not covered under warranty.
Q: Can I ride tandem with a friend?
A: It is unsafe to ride with a friend on the same scooter. Although the E500 dual motor model can accommodate
up to 100kg, riding with two people on a single scooter presents safety hazards that prohibit Unagi from recommending doing so.
Q: Can the kick-to-start mode be disabled?
A: No, this is part of the scooter - no matter how of an advanced scooter rider you are! It’s a safety feature to
ensure that if you accidentally hit the throttle, your scooter isn’t going to zoom away without you.
Q: Do I need to wear a helmet, and is my scooter legal where I live?
A: We always recommend wearing a helmet and in most states wearing one is mandated by law. Each state and
territory in Australia has a different set of rules and regulations pertaining to the usage of e-scooters, including where e-scooters can legally be used and whether these products need to be registered with the relevant road traffic authority. Any user of this product must ensure that that they check and abide by their local by-laws and use responsibly. Ride with caution and always wear a helmet and protective gear when riding your e-scooter. Your safety should come first!
Q: Can I take my Unagi on an airplane?
A: You cannot take an Unagi scooter on a flight due to the size of the battery. This applies to most electric
scooters unless the battery size is less than 160Wh. Potentially you could double-check with your carrier and
local laws; they will often ask about the battery size of your scooter.
Q: Help I can’t get my handlebar onto my scooter!
A: Kindly try the following: Pre-thread the screws into the bars and shaft. Occasionally there might be a bit of debris leftover from manufacturing in the way for assembly. Put in the screws in this order: top front screw, top back screw, bottom front screw, bottom back screw.
Q: My scooter is stuck upright and won’t fold! How can I fix it?
A: In very rare instances, the one-click folding mechanism may get stuck, but don’t worry this is a quick and easy fix! You just need to alleviate some of the tension from the stem on the folding mech - it needs to be tight so the stem doesn’t wiggle when you ride. While still pushing down on both sides of the folding mech simply tap the stem forward (just beneath the handlebars/display) and your scooter will fold right away.
Q: How do I lock my Unagi?
A: You can lock your Unagi with a bike cable lock looped multiple times aorund the UNAGI or any U-lock with a 10cm X 15cm internal diameter, but we do not recommend leaving your Unagi unattended. The Model One is so light and compact, you shouldn’t have much trouble carrying it into your favorite restaurants or stores. Take advantage of our one-click folding mechanism, and keep your Unagi by your side!
Q: My scooter isn’t going as fast as it should, what’s wrong?
A: Make sure your scooter is fully charged; you’ll want to charge it for 4-5 hours. Check that the speed setting has been changed by pressing the Riding Mode and checking the speed setting on the display. The first setting goes to 18km/h, second goes to 21km/h, and the third goes to 25km/h. Test your scooter on a flat surface to determine its true speed.
Q: What terrain can I ride the Unagi on?
A: You can ride it on hard-packed dirt and short dense grass. The Model One is not an off-road vehicle; its ultralight design is suited to urban environments.
Q: What’s the max rider weight your scooter can support?
A: 124kg is the recommended top weight for the E500 Dual motor scooters.
All Unagi scooters come with a 12-month manufacturer's warranty, so you can buy and ride with confidence.
You are entitled to a repair or replace for a product failure, provided it reaches warranty requirements. Clear descriptions of the issue, how it occurred and photo/videos will greatly assist in processing a warranty/repair assessment.
Exclusions
Please note, some exclusions apply. All returns and warranty claims are accepted, provided they are not in breach of the following exclusions or physical damage caused by the owner or end-user, including: a) Damage caused by nature or acts of God, b) Negligent or incorrect use of the Product, c) Commercial use of the Product, d) Modifications to any part of the Product, e) Damage caused by use with non-Unagi products, f) Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes, g) Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by UNAGI or with improper voltage or power supply, h) Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not a representative of Panmi, i) Damage caused by natural wear and tear.
Safe Usage
Wear protective gear and a helmet at all times while using this product.
Returns & Refunds
We’re confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you changed your mind about your purchase, you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us).
All returns must be made within 14 days of the original purchase date, unused and in their original packaging. All shipping costs to return are the responsibility of the customer. Once the item is received and confirmed to be in original condition, we can approve and process a refund.
Find out more on our Returns & Refunds Page.
