Availability:
Estimated Arrival: Between Dec 05 and Dec 14. *ETA to AU Only
Shipping: Flat shipping rates. *FREE shipping available for all products over $299. *Some exclusions apply.
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The perfect, lightweight electric scooter designed with advanced engineering.
The Unagi 3500 electric scooter has been crafted with a sleek, lightweight design, shaving off pounds through innovative engineering techniques and space-age materials. This zero-emission scooter is as easy to carry as it is to ride. With long single-charge distances, hill-tackling torque and rough road ride-ability, Unagi has mastered scooter design engineering through thousands of iterations to get it just right.
This beautiful, modern-day scooter combines durability and structural integrity, and a minimalist aesthetic.
One-step folding frame
Press one button and the Unagi-patented stainless steel hinge system folds and locks with a smooth, satisfying click.
Brilliant motor... x2
A motor in each wheel supplies 500 watts and over 32 newton meters of torque, so you can easily tackle hills with 15-degree inclines.
Confident braking
One gentle push on the ergonomically optimised lever and the dual-electronic anti-lock brakes bring you to a safe, steady stop.
Iconic handlebar design
This scooter's magnesium alloy handlebar is a feat of structural engineering that took more than thirty prototypes to perfect.
Key features:
Stunning LED display
Bright, 3-layer abrasion-resistant paint
12kg lightweight design
2 x 250W motors
Carbon-fibre TORAY tube
25km/h max speed
Aluminium frame
Super-quick charging time, 4-5hs
Important information
Each state and territory in Australia has a different set of rules and regulations for using e-rides. To use this product, please follow your local by-laws and use responsibly. Ride with caution and always wear a helmet and protective gear while operating.
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BATTERY 9000mah lithium ion, 9.6Ah, 260wh MOTOR Dual 250W motors MAX INSTANTANEOUS POWER 1000W RANGE 25kms CHARGER POWER 67.2W CHARGING TIME 4-5hs BATTERY MANAGEMENT SYSTEM Intelligent battery management system: temperature abnormality and short-circuit protection, undervoltage automatic sleep mode, overcurrent, overcharge and over discharge protection MAX LOAD 124kgs RIDER HEIGHT Recommended rider height, up to 2m SPEED MODES Eco (14-18km/hr), Standard (18-21km/h), Pro (24-25km/h) MAX TORQUE 32N.m BRAKES Electronic ABS brakes, 4m (dry road) braking dsistance TYRES Durable 7.5-inch rubber tyres DIMENSIONS 96 x 42 x 110cm (LWH, unfolded), 96 x 42 x 38cm (LWH, folded) WEIGHT 12kgs MATERIALS Aluminium and carbon fibre GRADE 15-degree incline SUGGESTED USE Cement, tarmac, under 0.78 bumps WATER RESISTANCE IP54 (Protected against dust ingress) LIGHTS 1.8W high brightness headlights, LED taillight DECK DIMENSIONS 48.26cm x 12.7cm.
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Q: Is there a fail-safe way for me not to over-charge my scooter?
A: You cannot overcharge Unagi scooters; the charger turns off when it reaches full capacity!
Q: How long do the tyres last?
A: Your tires should last for at least a year of reasonable use, which is about 650-950km.
Q: Can I park my scooter outside in the rain?
A: While the scooter is indeed splash-proof* we don't recommend parking it outside in the rain! To prolong the life of your scooter, store or park it in a safe place away from long exposure to the elements. Keep it safe and dry! *Protection against splashing water. Not protected from long-term exposure to the elements, including rain.
Q: How Do I maximise the battery life of my scooter?
A: Under optimal riding conditions - riding at a steady speed (no braking or accelerating) on a flat surface with a 70kg rider, our scooters consistently deliver 20 to 25 miles per charge. The best way to extend your battery life is to minimize heavy braking and acceleration. Plan ahead, and be aware of your riding environment. Slow down early by easing off the throttle, rather than hitting the brakes late, and accelerate gently rather than jamming on the power all the way.
To increase the longevity of the battery, keep your scooter’s lithium battery at a 40% charge state, minimum. It’s best to fully charge the battery before using your scooter again and it can be harmful to fully discharge lithium-ion batteries prior to storing them. We recommend storing your scooter, for the longevity of the lithium battery at around 61 degrees C and at a 40% charge level.
Q: Can I ride on wet roads?
A: Unagi scooters have an IP-54 rating which makes it splash-proof*. You won’t have issues riding on damp streets, but we strongly discourage riding in the rain and through puddles for safety reasons because it can be difficult to tell how deep the puddle is. An unexpectedly large pothole hidden by a puddle can cause accidents. Consistently exposing your scooter to water by riding through numerous puddles and in the rain is beyond the protection of our IP54 rating and is not covered under warranty.
Q: Can I ride tandem with a friend?
A: It is unsafe to ride with a friend on the same scooter. Although the E500 dual motor model can accommodate up to 100kg, riding with two people on a single scooter presents safety hazards that prohibit Unagi from recommending doing so.
Q: Can the kick-to-start mode be disabled?
A: No, this is part of the scooter - no matter how of an advanced scooter rider you are! It’s a safety feature to ensure that if you accidentally hit the throttle, your scooter isn’t going to zoom away without you.
Q: Do I need to wear a helmet, and is my scooter legal where I live?
A: We always recommend wearing a helmet and in most states wearing one is mandated by law. Each state and territory in Australia has a different set of rules and regulations pertaining to the usage of e-scooters, including where e-scooters can legally be used and whether these products need to be registered with the relevant road traffic authority. Any user of this product must ensure that that they check and abide by their local by-laws and use responsibly. Ride with caution and always wear a helmet and protective gear when riding your e-scooter. Your safety should come first!
Q: Can I take my Unagi on an airplane?
A: You cannot take an Unagi scooter on a flight due to the size of the battery. This applies to most electric scooters unless the battery size is less than 160Wh. Potentially you could double-check with your carrier and local laws; they will often ask about the battery size of your scooter.
Q: Help I can’t get my handlebar onto my scooter!
A: Kindly try the following: Pre-thread the screws into the bars and shaft. Occasionally there might be a bit of debris leftover from manufacturing in the way for assembly. Put in the screws in this order: top front screw, top back screw, bottom front screw, bottom back screw.
Q: My scooter is stuck upright and won’t fold! How can I fix it?
A: In very rare instances, the one-click folding mechanism may get stuck, but don’t worry this is a quick and easy fix! You just need to alleviate some of the tension from the stem on the folding mech - it needs to be tight so the stem doesn’t wiggle when you ride. While still pushing down on both sides of the folding mech simply tap the stem forward (just beneath the handlebars/display) and your scooter will fold right away.
Q: How do I lock my Unagi?
A: You can lock your Unagi with a bike cable lock looped multiple times aorund the UNAGI or any U-lock with a 10cm X 15cm internal diameter, but we do not recommend leaving your Unagi unattended. The Model One is so light and compact, you shouldn’t have much trouble carrying it into your favorite restaurants or stores. Take advantage of our one-click folding mechanism, and keep your Unagi by your side!
Q: My scooter isn’t going as fast as it should, what’s wrong?
A: Make sure your scooter is fully charged; you’ll want to charge it for 4-5 hours. Check that the speed setting has been changed by pressing the Riding Mode and checking the speed setting on the display. The first setting goes to 18km/h, second goes to 21km/h, and the third goes to 25km/h. Test your scooter on a flat surface to determine its true speed.
Q: What terrain can I ride the Unagi on?
A: You can ride it on hard-packed dirt and short dense grass. The Model One is not an off-road vehicle; its ultralight design is suited to urban environments.
Q: What’s the max rider weight your scooter can support?
A: 124kg is the recommended top weight for the E500 Dual motor scooters.
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All Unagi scooters come with a 12-month manufacturer's warranty, so you can buy and ride with confidence.
You are entitled to a repair or replace for a product failure, provided it reaches warranty requirements. Clear descriptions of the issue, how it occurred and photo/videos will greatly assist in processing a warranty/repair assessment.
Exclusions
Please note, some exclusions apply. All returns and warranty claims are accepted, provided they are not in breach of the following exclusions or physical damage caused by the owner or end-user, including: a) Damage caused by nature or acts of God, b) Negligent or incorrect use of the Product, c) Commercial use of the Product, d) Modifications to any part of the Product, e) Damage caused by use with non-Unagi products, f) Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes, g) Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by UNAGI or with improper voltage or power supply, h) Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not a representative of Panmi, i) Damage caused by natural wear and tear.
Safe UsageWear protective gear and a helmet at all times while using this product.
Returns & Refunds
We’re confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you changed your mind about your purchase, you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us).
All returns must be made within 14 days of the original purchase date, unused and in their original packaging. All shipping costs to return are the responsibility of the customer. Once the item is received and confirmed to be in original condition, we can approve and process a refund.
Find out more on our Returns & Refunds Page.
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All the things there are to love about Unagi scooters
Whether you live in the heart of Sydney, the sun-kissed shores of the Gold Coast or beyond, electric scooters change the way you commute. Unagi makes connecting with all the places you need to go a little bit easier, more affordable and fun; from the office, to the lecture hall, that new Ramen place, or your mate's!
Experience a better urban commute or zip around your local area with Unagi high-quality scooters. Check out the video to learn more about how Unagi is changing the way Aussies commute.
The incredible handlebar
The magnesium alloy handlebar is a feat of structural engineering that required more than thirty prototypes to perfect. Integrated in the top bar are the intuitive controls of the dashboard—throttle, brake, horn, and LED headlight. No visible wires. No bulky console. Just a sleek, integrated command center for the smoothest ride. Why Magnesium? It’s 33% lighter than aluminium, which explains why the Unagi offers one the most portable scooters on the market!
Easy, one-click folding
Press one button and the Unagi-patented stainless steel hinge system folds and locks in one smooth, satisfying click. This engineering breakthrough makes it dramatically easier to fold and carry than any other scooter on the market. Through extensive testing, Unagi has perfected the commuter scooter.
Confident braking
One gentle push on the ergonomically optimised lever and the dual electronic anti-lock brakes bring you to a safe, steady stop. Both on the Unagi's accelerator and brakes, there is built-in variability into the controls, pushing down further increases their action. Additionally, the Model One also features an intuitive friction brake, allowing you to adjust your riding style to a more classic “foot braking” position at your pleasure.
QUESTIONS & ANSWERS
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